Refund Policy

At SwiftStack, with applications operated from the State of Texas, United States, we want you to try our Services with peace of mind. That is why we offer a 14-day satisfaction guarantee.

1. 14-Day Guarantee

You have fourteen (14) calendar days from your first purchase to evaluate the Service. If you are not satisfied within that period, you may request a full refund of the amount paid, without penalty.

2. Eligibility

• The request must be made within 14 calendar days of the initial payment.
• It applies to the first purchase or first subscription period of each plan.
• The refund is issued for the amount actually paid in that period.

3. Exceptions

• Renewals after the first period.
• Consulting, implementation, or custom development services already delivered.
• Accounts suspended for breach of the Terms of Service.
• Fraudulent or abusive use of the refund policy.

4. How to Request

Email swiftstack@proton.me from your account email, including: account name and email, plan purchased, purchase date, and reason (optional).

5. Processing

Once approved, the refund is processed to the original payment method. The amount may appear within approximately 5 to 10 business days, depending on your bank or payment gateway.

6. Subscription Cancellation

You may cancel auto-renewal at any time from your account panel or by contacting support. Cancellation stops future charges; access remains until the end of the already-paid period.

7. Changes

We may update this Policy; the current version will be posted on this page with its date.

8. Contact

Refund or cancellation questions: swiftstack@proton.me.